Frequently
Asked Questions
I hope this page helps answer any questions you may have. For any further questions, please email or call me on the contacts below.
1
How to book
You can book any session or package via the website or direct with me.
Each session, massage or Pilates, is 50 minutes of treatment or
movement and a few additional minutes either side to get started and wrap up.
2
How to cancel
Cancellations made up to 48 hours before a scheduled appointment will be fully refunded. Thereafter, your booked session is transferrable only.
Appointments cancelled within 24 hours will be charged in full.
Packages are non-refundable once purchased. A session credit will be applied to appointment changes only.
3
How to find the studio
The Den is located three miles outside the centre of St Andrews, taking a left after the exit for The Dukes Golf Course and Craigtoun Park. If coming from the opposite direction, you can take a number of different roads to Denhead using KY16 8PB in your sat nav. There is ample parking either on the driveway or by the front of the cottage.
https://maps.app.goo.gl/UK9bQJvYCD2w8GsP9
The preferred taxi service is Independent Taxis +44 1334 477777
We have an agreed rate of £10 each way with a pick-up anywhere in St Andrews.
For public transport download the Go-Flexi app which will allow you to book a bus from a number of locations which drops off and picks up from the front door of the studio. The promptness of the flexi bus can be a little less reliable but a more cost-effective way to get to the studio.
4
What to wear
For Pilates, come ready in comfortable clothing that you can move with ease in. eg. leggings and a t-shirt. Please bring socks if you are attending a reformer session for hygiene purposes. I would recommend investing in Pilates socks with gripped soles. They are widely available online.