Frequently
Asked Questions
I hope this page helps answer any questions you may have. For any further questions, please email or call me on the contacts below.
1
How to book
You can book any session or package via the website or direct with me.
Each session, massage or Pilates, is 50 minutes of treatment or
movement and a few additional minutes either side to get started and wrap up.
2
How to cancel
Cancellations made up to 48 hours before a scheduled appointment will be fully refunded. Thereafter, your booked session is transferrable only.
Appointments cancelled after 9pm the evening before or on the day will be charged in full.
Packages are non-refundable once purchased. A session credit will be applied to appointment changes only.
3
How to find the studio
The Den is located three miles outside the centre of St Andrews, taking a left after the exit for The Dukes Golf Course and Craigtoun Park. If coming from the opposite direction, you can take a number of different roads to Denhead using KY16 8PB in your sat nav. There is ample parking either on the driveway or by the front of the cottage.
https://maps.app.goo.gl/UK9bQJvYCD2w8GsP9
The preferred taxi service is Independent Taxis +44 1334 477777
We have an agreed rate of £10 each way with a pick-up anywhere in St Andrews.
For public transport download the Go-Flexi app which will allow you to book a bus from a number of locations which drops off and picks up from the front door of the studio. The promptness of the flexi bus can be a little less reliable but a more cost-effective way to get to the studio.
4
What to wear
For Pilates, come ready in comfortable clothing that you can move with ease in. eg. leggings and a t-shirt. Please bring socks if you are attending a reformer session for hygiene purposes. I would recommend investing in Pilates socks with gripped soles. They are widely available online.